Refund Policy
RETURNS
----Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer. The return address is:
34 Avenue des Champs-Elysées
75008
Paris
There are certain situations where only a partial refund is granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at info@japanathome.fr
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange them for the same item, please email us at info@japanathome.fr
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS
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Our refund conditions are as follows.
- Items that arrive broken or damaged can be refunded in full or reshipped free of charge. However, you must email us within 72 hours of receiving the goods to arrange for a refund. Your email must include photos of the broken items.