Contact us

Our support is based in France and operates from 8:30am to 7pm, Monday to Friday.

We're committed to ensuring your customer experience goes as smoothly as possible. So, please feel free to contact us with any issues you may encounter at: contact.japanathome@gmail.com

For any questions regarding your orders, please indicate your ORDER NUMBER in your message , otherwise we will not be able to respond to you .

Welcome to Japan at Home!

Free delivery

Enjoy free delivery on all orders with no minimum purchase anywhere in France.

Satisfied or your money back

Take advantage of our 30-day return policy if you are not fully satisfied with your purchase.

Secure payment

Shop with peace of mind on our secure website (https). We accept Apple Pay, PayPal, and credit cards via PayPlug, a reliable and secure French payment system.

Customer Service

Our customer service team is available to answer any questions or provide assistance.